Commercial cleaning websites: offices, schedules and contracts

Facility buyers do not choose a cleaning company from a gallery. They choose from details: whether you know their kind of building, when your crew comes and how they get in, what happens when something is missed, and what they are signing. A commercial cleaning website that puts those details in writing does much of the selling before the walkthrough, and the buyers it brings in are the ones who stay for years.

One section per facility type

Every kind of building has its own cleaning needs and its own worries. Write a short section for each type you actually clean, with three parts: what you clean, what you know about that kind of place, and how you schedule around it.

Offices

Desks, break rooms, restrooms, conference rooms, entry glass. What office managers worry about: privacy (papers on desks, screens left on), noise if people work late, and consistency. Say you do not move papers or touch computers, and that crews work after hours.

Medical and dental offices

Exam rooms, waiting rooms, restrooms. Say how you approach high-touch surfaces and how you handle areas you do not clean, such as sharps containers and clinical waste, which are usually handled by a licensed waste service. Keep claims accurate: describe your training and products, and leave regulatory interpretation to the practice.

Schools and daycares

Classrooms, cafeterias, gyms, restrooms. Background checks for anyone on site matter most here; say clearly what checks your staff pass. Mention summer and holiday deep cleans if you do them.

Churches and community buildings

Weekly cleaning, often timed around services and events. Mention that you can adjust for weddings, funerals and holidays with notice.

Gyms and fitness studios

Locker rooms, mats, equipment wipe-downs, floors. Hours are long, so early-morning or late-night windows are common.

Warehouses and light industrial

Office areas, break rooms, restrooms and sometimes floor scrubbing of large spaces. Say which parts you clean and which are the client's own responsibility.

Only write sections for buildings you have cleaned. A visitor from a dental office who sees a paragraph that sounds like it was written by someone who has been inside a dental office will call you.

Schedules and after-hours work

Most commercial cleaning happens when the building is empty, which raises questions about access and accountability. Answer them on the page:

When crews work: evenings, nights, early mornings or weekends, and how you agree the time.
How often: nightly, a few times a week, weekly, with an example of what changes between them.
Keys and alarm codes: who holds them, how they are logged, and what happens if someone leaves your company.
Same crew or rotating: if you aim to send the same people to the same building, say so. Buyers value it.
Checklists: that each building has its own written checklist, agreed at the start, which the crew follows each visit.
Supervision: how often a supervisor inspects, and whether the client gets a report.
Missed items: how a client reports a problem and how fast you fix it. "Tell us by 10 a.m. and we come back the same day" is the kind of line that wins accounts, if you can keep it.

Insurance, bonding and certificates

Facility buyers, and their landlords, almost always want proof of insurance. Explain the terms in a sentence each, without giving legal advice:

General liability: covers damage or injury caused during the work.
Workers' compensation: covers your employees if they are hurt on the job.
Bonding: protects the client if an employee steals.
Certificate of insurance: a document from your insurer showing your coverage, often naming the client or landlord. Say you send one on request, usually within a day.

If you are not bonded, do not say you are. If some clients need higher coverage limits than you carry, say you can discuss it.

Contracts, explained plainly

Buyers who have been stuck in a long contract with a bad cleaner read this part carefully. Say:

Contract length: month-to-month, or a term such as a year.
How to end it: the notice period, for example thirty days in writing.
Price changes: how and when you may raise prices, and how much notice you give.
What is included and extra: routine cleaning in the monthly price; floor stripping, carpet extraction, window washing or special events quoted separately.
Supplies: whether paper goods and soap are included or billed.
Holidays: which days you skip and whether the price changes.

Keep this as a plain summary and say the full terms are in the written agreement. If you are unsure how to word contract terms, have your attorney review them; the website should match what you actually sign.

How walkthrough quotes work

Most buyers do not know what a walkthrough involves, so describe it:

You set a time, often during the day when someone can show you around.
You walk every room, restroom and floor, noting floor types and special areas.
You ask about traffic, hours, problem spots and what the last company missed.
You send a written proposal with the checklist, schedule and monthly price, usually within a few days.

Say how long the walkthrough takes and that there is no charge, if that is true. Mention that for very small offices you can sometimes quote from a phone call and a few photos.

Offering a short trial period or a first-month review is a nice touch if your business can support it.

For general advice on describing a process step by step, see describing your process. If you are still working out the core pages of the site, what a commercial cleaning company website needs covers the page list and the contact form.

What to do this week

Write a section for each facility type you clean today.
Put your schedule, key handling and missed-item policy in writing on the site.
Publish a sample office checklist.
Write a plain summary of your contract terms, and check it matches your agreement.
Describe the walkthrough in four steps, with how fast the proposal follows.

If your site has the right details but they are buried or hard to read on a phone, you can see your site rebuilt first and check how a clearer version presents them.